BURN PERMIT SYSTEM

  Automated Phone Registration  With our optional Call-In System, permit holders can register the start or end of their burn by phone or text message

Web Registration  Permit holders can also register the start or end of burn online

  Burn Mapping  You can quickly see any open registered burns without logging into the system. If you need to see more details then log into the system

  Payments  Permit holders can either pay for their permit thru PayPal, by credit card or in person

  Print Permits  Permit holders can print their own Burn Permit

  Expiry Dates  Permits not good for the entire year, no problem we can set an expiry date other then Dec 31

  Professional Recordings  All playbacks are professional recorded with a few exceptions

Telephone
BURN PERMIT CALL-IN SYSTEM is $26 per month for a Toll Free Number or $21 a month for a Local Phone Number
Payable annually
The above price includes a total of 1,500 minutes of inbound calling per year (125 minutes a month). Any minutes not used in the year will automatically be carried over into the next year

Can I inform Permit Holders of Fire Status Updates?
Yes, when residents are registered for a Burn Permit they are automatically added to the Fire Status change email system. Now anytime you change the Fire Status, the Burn Permit holder will be notified of the change to the Fire Status
Can I stop Permit Holders from registering a burn during Complete Fire Bans?
Yes, the system will automatically inform the caller that a complete fire ban is in effect and will stop them from registering a burn. The caller can still register the end of their open burn which was opened before the fire ban went into effect
Can I inform callers of Fire Restrictions when there isn't a complete Fire Ban?
Yes, the system will inform the caller of the current Fire Status and any Fire Restrictions in place
Can I set the expiry date of a Burn Permit?
Yes, you have the option of setting the expiry date or letting the system set the expiry date to the last day of the year (December 31st)
Can Permit Holders register a burn on-line?
Yes, the Permit Holder can register their burns on-line by simply supplying their Burn Permit number and the Phone Number they supplied when they registered for a Burn Permit
Can Permit Holders register a burn via text messaging?
Yes, Permit Holders can register their burns via text messaging. Sample Registration of Start of Burn where the texting cell number matches the registered phone number supplied when the Burn Permit was purchased
Each text message receives a response and the cost for receiving a text message is 1 minute (this includes the response text)
Can I use my existing phone number?
Yes, if your existing phone number can be forwarded to ours then it is possible to use your number
Call-in phone number is always shown on the website and on the printed Burn Permit
Do I need to purchase your entire Fire Department Software to use your Call-in system?
Yes, currently you need the entire Fire Department Software
If you haven't already, click Comparison below to see that it is still cost effective compared to another company
How long does a call take?
To register a burn or close a burn the call lasts on average 40 seconds
Click to hear a registration of a burn
Click to hear the close of a burn
Calls are rounded up to the minute. So a call lasting from 1 to 60 seconds will be billed as 1 minute and a call lasting from 61 to 120 seconds will be billed as 2 minutes
Any System limitations or restrictions applied?
Yes, if you exceeded 1500 minutes of inbound calling per year you will be charged extra
No need to worry, callers can still register the start or end of a burn if you exceed your minutes.
What is the cost of purchasing extra minutes?
For a local number it is $16 and for a Toll Free number it is $21 for 125 minutes of in-bound calls
Can I carry over minutes from year to year?
Yes, all minutes not used during your billing period will be added to the following billing period
Do you inform Burn Permit holders of registered open burns that they haven't closed?
Yes, a Burn Permit holder would receive nightly reminders of any registered open burns. Within the there is a link that they can use to close the burn
What happens if the caller does not register the end of their burn?
On the second day we will automatically close any open burns and send an to the Burn Permit holder
The number of days before the system will close an open burn can be customized to fit your needs
Can I submit an enchancement to the system?
Yes, we would love to hear your ideas for making this Call-in System the best it can be for you and your fellow Fire Departments
Is there a software license agreement?
Yes, you can view the software license agreement by clicking here
Can we cancel at any time?
Yes, since billing is yearly, we'll refund any unused months minus any minutes that you might of used extra based on the yearly fee paid at time of your renewal

 
FIRE DEPARTMENT ONLINE
Cost - $1,362 per Year
This cost includes both the Fire Department Software and the Intelligent Call In Phone System
No extra charge for creation of Burn Permits
No extra charge for Inbound Calls
No extra charge for Outbound Notifications
Yes, check mark Stop Burn Registrations during Fire Ban
Yes, check mark See Registered Burns on a Map
Yes, check mark Printable PDF Burn Permits
Yes, check mark Revoke Burn Permits
Yes, check mark Purchase Burn Permits On-line
Yes, check mark Purchase Burn Permits in Person
Yes, check mark Professional Recordings
Yes, check mark Other Functionality
BURN PERMITS COM
Cost - $1,425 per 15,000 Credits
         - $975 per 10,000 Credits
Credits do not expiry
10 Credits per creation of a Burn Permit
1 Credits for Inbound Calls
1 Credits for Outbound Calls
Yes, check mark Stop Burn Registrations during Fire Ban
Yes, check mark See Registered Burns on a Map
Yes, check mark Printable PDF Burn Permits
Yes, check mark Revoke Burn Permits
Yes, check mark Purchase Burn Permits On-line
Yes, check mark Purchase Burn Permits in Person
No, check mark Professional Recordings
No, check mark Other Functionality
Let's assume the following activities occur each year
  • Creation of 600 Burn Permits
  • 1200 Inbound Calls
    • This is only 50 callers to register the start and end of their burn a month
  • 3000 Outbound Notifications
    • Fire Status changed 5 times in a year and that notifications are sent out to all Burn Permit holders every time the Fire Status changes (5 x 600)
Based on the yearly activities listed above, with FIRE DEPARTMENT ONLINE there would be no additional costs while with Burn Permits COM you would use 10,200 Credits
You would have to purchase the $1,425 package to handle the activities mentioned above which is $63 more than the $1,362 charged by FIRE DEPARTMENT ONLINE plus you do not get all the additional Features offered by FIRE DEPARTMENT ONLINE

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